Last Updated: 21 November 2025At MusoLoop (“we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, services, and platform (“Services”). By accessing MusoLoop, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal and usage information:
a. Personal Information
When you register or interact with MusoLoop, we may collect:
Your name
Email address
Password (encrypted)
Profile picture or avatar (if provided)
Subscription status and billing information (if applicable)
Any content you create, upload, or store (e.g. song data, lyrics, set lists, files)
b. Usage Information
We collect analytics and usage data to help improve our platform, such as:
IP address
Device type and browser
Date and time of access
Pages visited and actions taken on the platform
c. Third-party Services
If you choose to integrate with or log in via third-party services (e.g. Stripe, Google, social media), we may collect information associated with those accounts with your consent.
2. How We Use Your Information
We use the information collected to:
Create and manage your account
Allow you to create, edit, and share song-related content
Provide support and respond to inquiries
Send service updates or announcements
Manage billing and subscriptions
Improve and personalise your experience
Monitor and analyse usage trends and platform performance
Enforce our Terms of Use and protect the integrity of the platform
3. How We Share Your Information
We do not sell or rent your personal information. We may share information in the following circumstances:
With service providers: We use third-party providers for hosting, analytics, payment processing (e.g. Stripe), and support.
To comply with legal obligations: We may disclose information if required to do so by law or in response to valid legal requests.
With your consent: We may share or display your content (e.g. published songs or set lists) based on your sharing settings.
4. How We Store and Protect Your Data
Your data is stored securely using industry-standard encryption and access controls. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.Data is stored on servers located in Australia and/or other countries where our service providers operate.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, keep you logged in, and analyse usage. You can control cookie preferences through your browser settings.
6. Accessing and Updating Your Information
You can access and update your personal information by logging into your account. If you need help, contact us at support@musoloop.com.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy
MusoLoop is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13 years of age.
9. Your Rights (Australian Users)
Under the Australian Privacy Act 1988, you have the right to:
Access the personal information we hold about you
Request corrections to your personal information
Make a complaint if you believe we have breached your privacy rights
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or notices on our website. Your continued use of the platform constitutes your agreement to the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:Email: support@musoloop.com
